Service rules and responsibilities
Terms of Service
These Terms govern access to ZEN Technology Group websites and software, including ZEN Dialer. By accessing or using the services, you agree to these Terms.
1. Agreement and authority
You must be legally able to enter into this agreement. If you use the services for a company or other organization, you represent that you have authority to bind that organization. The organization is responsible for its administrators, managers, employees, contractors, and other authorized users.
2. Twilio is the required telephony provider
ZEN Dialer is designed to place, receive, and route telephone calls exclusively through Twilio. Each customer must maintain an active Twilio account in good standing and connect authorized Twilio credentials and telephone numbers to ZEN Dialer. ZEN Dialer does not support substituting another carrier or communications provider for Twilio.
- Your use of calling and messaging features is also governed by Twilio's applicable terms, acceptable-use policies, voice policies, geographic permissions, and carrier requirements.
- You are responsible for your Twilio account, telephone numbers, usage charges, regulatory fees, credentials, account limits, and configuration.
- Twilio may suspend, reject, rate-limit, or otherwise control communications independently of ZEN Technology Group.
- ZEN Technology Group is not responsible for Twilio outages, carrier failures, number reputation, call blocking, third-party fees, or Twilio account actions.
3. Lawful calling and consent
You are the caller and are solely responsible for determining whether each communication is lawful. You must obtain and document every consent required by the Telephone Consumer Protection Act, Telemarketing Sales Rule, state laws, industry rules, and any other law that applies to your campaign, location, contact, or calling method.
- Honor federal, state, company-specific, and internal do-not-call requests and suppression lists.
- Use accurate caller identification and provide all legally required disclosures.
- Call only during legally permitted hours and comply with abandonment, prerecorded-message, and dialing-rate requirements.
- Do not call emergency numbers, public-safety answering points, healthcare emergency lines, or other prohibited destinations.
- Do not assume that possession of a telephone number establishes consent.
4. Lead data and imported information
You represent that you have a lawful basis to collect, upload, use, call, update, and retain every lead and related record. This includes data imported from Google Sheets or uploaded files. You are responsible for the accuracy of the data, honoring opt-outs, restricting access, and removing information you are not authorized to use.
5. Prohibited use
You may not use the services for spam, harassment, threats, deception, fraud, impersonation, illegal telemarketing, unlawful debt collection, caller-ID spoofing, evasion of carrier protections, credential sharing, security testing without permission, malware, or any activity that violates law, Twilio rules, or another person's rights.
6. Accounts and access
Customers control which administrators, managers, and employees may access their account. You must provide accurate account information, use strong credentials, protect Twilio and ZEN Dialer secrets, promptly remove former users, and notify us of suspected unauthorized access. You are responsible for activity performed through your accounts and connected Twilio project.
7. Browser calling and operator conduct
Operators may use a supported browser, microphone, and headset to receive connected calls. Customers are responsible for operator training, workplace monitoring rules, required disclosures, and ensuring operators use the service only for approved campaigns. If call recording or monitoring is enabled now or later, the customer must obtain all legally required consent.
8. Google integrations
When you connect Google Sheets, you authorize ZEN Dialer to access selected spreadsheet data for lead import and disposition write-back. You are responsible for the contents and sharing settings of connected spreadsheets. Google integrations are also subject to Google's terms and policies. Additional information appears in our Privacy Policy.
9. Service changes and availability
We may maintain, modify, improve, limit, or discontinue features. Service availability can be affected by maintenance, internet connectivity, browsers, Twilio, carriers, Google, and other third parties. We do not guarantee uninterrupted service, call completion, connection timing, caller-ID reputation, lead conversion, or business results.
10. Fees and taxes
If a paid order, subscription, or written agreement applies, you must pay the stated fees and applicable taxes. Twilio and other third-party charges are separate unless expressly stated otherwise. Failure to pay ZEN Technology Group or Twilio may result in restricted or suspended service.
11. Customer data and software ownership
You retain ownership of business data you lawfully provide. You grant ZEN Technology Group permission to host, process, transmit, and display that data as needed to provide, secure, support, and improve the services. ZEN Technology Group retains all rights in its software, branding, designs, documentation, and service technology. These Terms do not transfer ownership of the software to you.
12. Privacy and security
Our Privacy Policy explains how information is collected and used. You must use reasonable safeguards for personal information and configure access according to your legal and business requirements. No online service can guarantee absolute security.
13. Suspension and termination
We may suspend or terminate access when reasonably necessary to address unlawful activity, abuse, security risk, nonpayment, harm to third parties, Twilio or carrier complaints, policy violations, or material breach of these Terms. You may stop using the service at any time, but outstanding obligations and provisions intended to survive termination remain in effect.
14. Disclaimers
To the maximum extent permitted by law, the services are provided “as is” and “as available.” ZEN Technology Group disclaims implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not provide legal advice and do not determine whether your campaigns comply with calling or privacy laws.
15. Limitation of liability
To the maximum extent permitted by law, ZEN Technology Group will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost revenue, profits, goodwill, data, or business opportunities arising from the services. Our aggregate liability for claims relating to the services will not exceed the amount you paid ZEN Technology Group for the affected service during the three months before the event giving rise to the claim.
16. Indemnification
You agree to defend, indemnify, and hold harmless ZEN Technology Group and its personnel from claims, penalties, losses, and reasonable costs arising from your campaigns, lead data, communications, violation of law, violation of Twilio or third-party rules, user conduct, or breach of these Terms.
17. Governing law
These Terms are governed by the laws of the State of Ohio, without regard to conflict-of-law principles. Any dispute not resolved informally will be brought in the state or federal courts serving Franklin County, Ohio, and each party consents to that jurisdiction and venue.
18. Changes to these Terms
We may update these Terms as the services, providers, or legal requirements change. We will post the current version here and revise the effective date. Continued use after an updated version becomes effective constitutes acceptance of the updated Terms.
19. Contact
Questions about these Terms may be sent to zentechgrp614@gmail.com.