Privacy and data use
Privacy Policy
This policy explains how ZEN Technology Group collects, uses, protects, and shares information when you use our websites and software, including ZEN Dialer.
Who we are
ZEN Technology Group develops business software and workflow tools. Questions or privacy requests may be sent to zentechgrp614@gmail.com.
Information we collect
- Account information such as name, business email address, role, company, and access settings.
- Business data you provide or import, including contact names, telephone numbers, addresses, campaign information, work schedules, and call dispositions.
- Service and device information such as sign-in events, browser information, IP address, audit activity, and error diagnostics.
- Communications and call metadata handled through providers such as Twilio, including call identifiers, status, duration, and routing events.
Google user data
ZEN Dialer requests access to Google Sheets only after a user chooses to connect a Google account. The integration reads spreadsheets selected by that user to import lead information and writes call dispositions back to the corresponding worksheet rows.
- We do not sell Google user data.
- We do not use Google user data for advertising.
- We do not use Google user data to train generalized artificial-intelligence or machine-learning models.
- We share Google user data only when necessary to provide the requested service, comply with law, protect security, or follow the user's direction.
- OAuth credentials are encrypted at rest and are not displayed after they are saved.
ZEN Dialer's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including its Limited Use requirements.
How we use information
We use information to authenticate users, provide and secure the service, route calls, operate campaigns, import and update authorized spreadsheets, support customers, prevent abuse, troubleshoot problems, and improve reliability.
Service providers and disclosure
We may use service providers to host infrastructure, deliver communications, process calls, monitor reliability, and provide requested integrations. These providers may process information only as needed to perform their services. We may also disclose information when legally required or when necessary to protect users, the public, or our systems.
Data retention and deletion
We retain account and business information while an account is active and as reasonably necessary for operations, security, legal obligations, dispute resolution, and backups. Administrators may remove imported leads and disconnect integrations within the service. You may request account or associated-data deletion by emailing zentechgrp614@gmail.com.
Disconnecting Google
You can disconnect Google from ZEN Dialer. You can also revoke access at any time from your Google Account connections. Revocation stops future Google Sheets access; information already imported into a campaign remains until it is deleted under the account's normal retention controls.
Security
We use administrative, technical, and organizational safeguards designed to protect information, including encrypted transport, access controls, role-based permissions, audit records, and encryption of integration secrets. No system can guarantee absolute security.
Your choices
You may request access, correction, or deletion of personal information by contacting us. Organization administrators may also control user access, campaign data, and connected services within the application.
Children's privacy
Our business services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.
Changes to this policy
We may update this policy as our services or legal obligations change. We will post the current version here and revise the effective date when material changes are made.